Delivering an end to end service means more than closing the door upon delivery of goods. For us it is about providing service and aftermarket support throughout the full service life of the product both on your site and here at our facility in the UK.
To fully de-risk projects and achieve optimum performance for your equipment, a thorough understanding of valve design, assembly, maintenance, and repair is required. Whether it entails support with installation and commissioning, or covers maintenance and repair support for health and safety inspections, our service technicians are on hand to assist with a wide range of critical activities.
As the valve experts, most customers prefer our service team to get directly involved in installation, commissioning and maintenance. However, where you feel it is not possible for our service team to visit your site, we can provide consultations on the best options for installation, commissioning, critical spares options, repair and preventative maintenance.
During maintenance and repair activities you may find that product refurbishments or spares are needed. We can conduct a full refurbishment service from our manufacturing facility in the UK, or where suitable we can propose that work is completed on site, at one of our nearby local facilities, or at one of our approved service centres across the globe. Spare parts and valves will be manufactured from our facility in the UK and
delivered to your site.
Also as part of our service, we can provide on-site training to ensure equipment is kept is prime condition and will cover all essential health and safety requirements. This can be tailored to your needs and can cover any number of activities including an introduction to valve and actuator technology, handling, slinging, packing and preservation techniques, installation and commissioning, preventative maintenance and operational training, fault diagnosis and life cycle inspection, upgrade and refurbishments. Through the sharing of best practice, your team can be better equipped to support the lifetime reliability of your valves, with the support of our service and aftermarket team.